FEATURES
Role based functionalities
ClientCare – the platform for need-based empowering - for ensuring data security and confidentiality.
About ClientCare – Benefits
ClientCare- a platform to listen and resolve your clients’ concerns- effortlessly!
ClientCare is a repository of features for delivering quality client care at all times.
Real time notifications – Get real time notifications of enquiries and complaints
Clutter-free Post Sales service system to enhance trust and transparency with clients
Task assignment – Assign task to the appropriate person for right results
Complaint Tracking- All complaints can be tracked for resolution status
Complaint Analysis – Type-wise and Age-wise data of complaints
Data visibility – Zone, Project and Role-based data access for security
Role and Project-based Dashboard & Reports – Single click access to 15+ actionable reports
Data export to Excel format for easy comprehension and dissemination
Role based functionalities
ClientCare – the platform for
need-based empowering - for ensuring data security and confidentiality.
Customers I Property Owners | Tenants
Raise complaints with photos, description
Check the status on the complaints
Check Do’s &
Don’ts, Marketing Brochures & manuals
Close and Submit Feedback post resolution
Engineer / Facility Member
Receives notification for the tasks assigned
Access to assigned complaints information
Can Escalatethe ticket
Can add notes (internal), photos post resolution
Zonal Head
Access for the projects under their zone
Access to
reports
Assigns/Re-assign the complaints to relevant team member
Management / DGM
Access for all the projects and all the reports
Can assign
tasks for the escalations
Can Reject the complaints with notes
